Frequently Asked Questions
Maintenance & Repairs
Possible causations: If the charger is defective. The charger must be showing a red or green light depending on the status of the battery. If the light is not showing, changing from red to green or staying one color, the charger may be defective. The battery life has deteriorated. Please use a voltmeter to verify the voltage post-charge. If it falls below the standard voltage amount, please replace the battery. If the charging port between the charger and battery is defective. The charging port provides electricity output between the charger and battery. If the charging port if defective, then the battery can not charge. Issue not resolved? Feel free to reach out to our customer service team here.
In this article, we will list the most common issues you may experience for owning a kids ride-on car. Following this article will make it easier for you and our customer service team to pinpoint the exact part which is causing the issues which means we can get you up and running a lot quicker! 🙂
This article will help you troubleshoot the issue with the following parts:
Battery Motor(s) Receiver/main circuit board Parental remote control Power switch/ignition barrel Media player Speed switch Light switch 4WD switch Pedal switch Gear shifter/stick Steering wheel Steering wheel media control buttons Wheel
Possible causations: The power switch is in the "OFF" position. The fuse is not functioning properly. The battery (red) wire is not connected properly, check the battery terminals, and the battery wire. If the charger is plugged in, the car will not turn on. Unplug the charger first before turning on the car. Check the pedal switch if it is disconnected or defective. The wheels are stuck and cannot move; check the wheels and motors if functioning properly. Issue not resolved? Feel free to reach out to our customer service team here.
Our ride-on cars do not require professional maintenance or services. Follow the general guidance below and you are good to go. Before using, adults are responsible for reviewing the product and essential parts are in a functional condition. Check whether screws are loose or other potential hazards. Any damaged or defective parts must be repaired or resolved before use. Use a small amount of oil-based lubricant to moving parts to prevent rust or wear or tear (e.g. motors, gears, hardware, etc.). Keep the car away from fire and direct sunlight. Store the car in a stable position and must be kept safely away from extreme temperatures or climate. The car must be kept away from hot objects, such as stoves and heaters. Direct exposure to hot objects will melt the plastic. The car must be kept away from flammable materials to prevent ignition or fire when charging. After using the car, charge the car adequately and must be done by an adult. If the product is inactive, it must be fully charged. Charge at least once a month to ensure battery functionality and life. Use a soft cloth to clean the car. Do not use chemical solvents, soap, or water to clean the vehicle. Do not drive under precipitation (e.g. snow, rain, etc.) as this will damage the motor, battery and circuit system. When inactive or discontinued, shut off all power by disconnecting the (red) battery wire, and all switches are in the “STOP” or “OFF” position. Do not use third-party or different fuses. Do not modify the product structure or circuit system. Maintenance and repair work must be done under the guidance of a professional or technician. Do not use the product for other purposes. Battery negative short circuit is prohibited. Rechargeable batteries must be charged under adults’ supervision. Non-rechargeable batteries can not be charged. Ensure the batteries are installed in the correct polarity. Do not mix old and new batteries, including different types of batteries. Low batteries should be removed from the car and kept away from children. Disconnect the batteries when completely inactive or discontinued. Do not let children use the car in this state. Issue not resolved? Feel free to reach out to our customer service team here.
Common symptoms of a faulty wheel are: The wheel does not spin when the motor is spinning The wheel falls off when driving The wheel will not stay on the axle Depending on the symptoms above, here are a few ways you can troubleshoot a faulty wheel: With snap or clip-on wheels you need to check the springs inside the wheel, these are responsible for securing the wheel onto the axle. If springs are missing or are not positioned correctly, this will cause the wheel to not function as intended. If the wheel is not spinning on one side, you will need to use the wrenches provided to untighten the bolt. Wheels nuts which are too taught will prevent the wheel from spinning freely and cause wear on the motors as well cause battery degradation. If the wheel falls off when driving this means the washers are not present or the split pins to hold the wheel in place have either not been inserted correctly or missing entirely. What should I do if my wheel is faulty? If the wheel is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly: Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line. The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car. Take a photo of the wheel you have in order for our customer service team to identify the correct part.