1. How to troubleshoot common Ride-on car issues?

 We will list the most common issues you may experience for owning a kids ride-on car. Following this article will make it easier for you and our customer service team to pinpoint the exact part which is causing the issues which means we can get you up and running a lot quicker! 🙂

This will help you troubleshoot the issue with the following parts:

  • Battery
  • Motor(s)
  • Receiver/main circuit board
  • Parental remote control
  • Power switch/ignition barrel
  • Media player
  • Speed switch
  • Light switch
  • 4WD switch
  • Pedal switch
  • Gear shifter/stick
  • Steering wheel
  • Steering wheel media control buttons
  • Wheel

2. Why does my battery not hold a charge?

Possible Cautions:

  • If the charger is defective. The charger must be showing a red or green light depending on the status of the battery. If the light is not showing, changing from red to green or staying one color, the charger may be defective.
  • The battery life has deteriorated. Please use a voltmeter to verify the voltage post-charge. If it falls below the standard voltage amount, please replace the battery.
  • If the charging port between the charger and battery is defective. The charging port provides electricity output between the charger and battery. If the charging port if defective, then the battery can not charge.
  • 3. Why my car does not move or power on?

    Possible Cautions:

    • The power switch is in the "OFF" position.
    • The fuse is not functioning properly.
    • The battery (red) wire is not connected properly, check the battery terminals, and the battery wire.
    • If the charger is plugged in, the car will not turn on. Unplug the charger first before turning on the car.
    • Check the pedal switch if it is disconnected or defective.
    • The wheels are stuck and cannot move; check the wheels and motors if functioning properly.

    4. How to I maintain and service my ride-on car?

    Our ride-on cars do not require professional maintenance or services. Follow the general guidance below and you are good to go.

  • Before using, adults are responsible for reviewing the product and essential parts are in a functional condition. Check whether screws are loose or other potential hazards. Any damaged or defective parts must be repaired or resolved before use.
  • Use a small amount of oil-based lubricant to moving parts to prevent rust or wear or tear (e.g. motors, gears, hardware, etc.).
  • Keep the car away from fire and direct sunlight. Store the car in a stable position and must be kept safely away from extreme temperatures or climate.
  • The car must be kept away from hot objects, such as stoves and heaters. Direct exposure to hot objects will melt the plastic. The car must be kept away from flammable materials to prevent ignition or fire when charging.
  • After using the car, charge the car adequately and must be done by an adult. If the product is inactive, it must be fully charged. Charge at least once a month to ensure battery functionality and life.
  • Use a soft cloth to clean the car. Do not use chemical solvents, soap, or water to clean the vehicle. Do not drive under precipitation (e.g. snow, rain, etc.) as this will damage the motor, battery and circuit system.
  • When inactive or discontinued, shut off all power by disconnecting the (red) battery wire, and all switches are in the “STOP” or “OFF” position.
  • Do not use third-party or different fuses.
  • Do not modify the product structure or circuit system. Maintenance and repair work must be done under the guidance of a professional or technician.
  • Do not use the product for other purposes.
  • Battery negative short circuit is prohibited.
  • Rechargeable batteries must be charged under adults’ supervision. Non-rechargeable batteries can not be charged. Ensure the batteries are installed in the correct polarity.
  • Do not mix old and new batteries, including different types of batteries.
  • Low batteries should be removed from the car and kept away from children.
  • Disconnect the batteries when completely inactive or discontinued.
  • Do not let children use the car in this state.
  • Issue not resolved? Feel free to reach out to our customer service team here.


    5. How to troubleshoot a faulty steering wheel media control buttons?

    Common symptoms of a faulty steering wheel media control buttons are:

    • Steering controls do not work

    Depending on the symptoms above, here are a few ways you can troubleshoot a faulty steering wheel media control buttons

  • Firstly remove the steering wheel gently and make sure none of the wires are snapped from the dashboard side or steering wheel. If the steering wheel wires are snapped/damaged we can replace the steering wheel, if the cables are snapped/damaged on the dashboard, you will need to contact us to arrange the repair. Please keep in mind the vehicle needs to be disassembled and packaged securely for delivery to us.
  • If the buttons are not working, make sure there is no damage to the buttons and that they click correctly. For battery-operated steering wheels, replace the batteries for Duracell ones. If it is a wire-operated one you will also need to check the speaker wire behind the music display to ensure this is connected.
  • What should I do if my steering wheel media control buttons

    If the steering wheel media control buttons is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly: Your order number and/or proof of purchase along with the sales channel (ex. kidsonwheelz.ca, Amazon, etc.). You can use your order number as the subject line. The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of Kidsonwheelz.ca. If you are unable to find the model number, feel free to send us a photo of the car. Take a photo of the steering wheel media control buttons you have in order for our customer service team to identify the correct part.