AIR MILES® Reward Program FAQ

What is the AIR MILES® Reward Program and how does it work?

The AIR MILES® Reward Program is Canada's most recognized loyalty program with more than 300 leading Canadian, global and online brands across the country. Collectors show their AIR MILES Card when they shop at participating Partners across Canada and they get Miles on qualifying purchases. Once they are ready, Collectors simply visit airmiles.ca/rewards to choose their reward.

 How can I become a Collector?

People can join for free at https://quickjoin.airmiles.ca/en/enroll. Once enrolled, Collectors receive their Collector Number on-the-spot and can start getting Miles right away. You will get your AIR MILES Collector Card in the mail within 2 weeks. You must be 16 years of age or older.

 Which products/ services are not eligible to your Program?

[to complete of a service or a products isn’t eligible to your offer]

 I haven’t received my Miles yet (less 60 days). When will they be posted to my account?

Please allow up to 60 days from purchase date for Miles to appear in your AIR MILES Account.

 I haven’t received my Miles yet (over 60 days). When will they be posted to my account?

Contact us for further investigation OR go to airmiles.ca/en/get-help and complete the form. Have your transaction details ready when contacting the AIR MILES Reward Program, as transaction information will be required.

 Do Reward Miles expire?

AIR MILES® Reward Miles do not expire.

 If I do not have an AIR MILES® Collector Card at time of purchase, can I get the Miles at a later date?

Yes, just give your Collector card number to our sales team and get your Miles.

 If I make a return, will the Miles I received on the original purchase be withdrawn?

Yes. Returns will result in the Miles from the original transaction being debited from your Collector Account.

 Do I need my AIR MILES® Collector Card during a refund?

No, you do not require your card during a refund, the Miles will be removed from the Account.

 How can I find out the balance of my AIR MILES Collector Account?

Visit airmiles.ca to see your balance. You can also receive your statement by email by subscribing to the AIR MILES Newsletter.

 Where can I use my Miles?

Once your Miles start adding up, you can use your Cash Miles in-store by simply showing your Collector Card or app and asking to cash in on your Miles at check out. Redeeming your Miles for eVouchers can be done online through the official website. To redeem Dream Miles, you'll also need to log in online and use their travel portal or browse their rewards catalogue for over 1,200 reward options.

 What is the difference between Cash and Dream Miles?

Cash Rewards: With 95 Cash Miles, get $10 towards your in-store purchases or get electronic vouchers online at participating Partners. See airmiles.ca/cash for details.

Dream Rewards: Use your Dream Miles to get the latest gadgets, essentials, donate to charity, revitalize your home office, hotels, travel and more! Rewards starting from 500 Miles. See all rewards at airmiles.ca/rewards.

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