Shipping Policy

We try to ship your order within 2 business days after receiving the order. On average, it takes 2-7 business days for the package to transfer from our warehouse to your doors. We only ship to most areas of Canada. We DO NOT ship to other countries in the world.

Order are typically shipped via Canpar Express, UPS or Canada Post. In rare situations, additional shipping charges are required in certain areas of the country. Kids On Wheelz will contact you if there are additional charges to discuss options and billing before the unit is shipped. All orders will ship out from our GTA warehouse. 

No shipping to P.O. Box address. If the order is shipped out and returned, customers have the responsibility to pay for any extra fees.

Please understand that the time frame provided by us is for reference only, and does not constitute a warranty or condition of our contract. Return of the goods on the grounds of late shipping or late arrival will be subject to a restocking fee equals to 25% of the purchase price. The shipping of the product may be delayed if the goods you purchased are temporarily out of stock, or during peak seasons (including, but not limited to Black Friday, Boxing Day or other statutory holidays).

 

Signature Requests:

The carrier may request a signature upon delivery of the package, which is beyond our control. Kids On Wheelz will reserve the right to its own discretion to require signatures in some cases. The carrier may collect signatures at its own discretion, this means in certain areas if the carrier believes the package will be safe they may leave it on your porch in your absence.

 

Cancellation Policy:

Due to the size of the items, it is usually impossible for us to cancel the order once it is being processed. Upon receiving a request to cancel, we will make reasonable efforts to cancel your order, but no cancellation is guaranteed. We are unable to cancel the order that has been shipped. For those orders, you may return the product once you receive it, subject to the policy of restocking fees and shipping costs.

We reserve the right to refuse to fulfill an order at our sole discretion, up to the maximum extent allowed by law. We also reserve the right to cancel any order, which we have already accepted, at our sole discretion, up to the maximum extent allowed by law. Should an accepted order be cancelled by us, we will refund any payments in FULL. For example, an accepted order may be cancelled by us under the following circumstances:

  • The product becomes unavailable.
  • Our security system flags your order as unsafe or potential fraud.
  • Your address is unverifiable or not a physical address.
  • We have reason to believe you are not the legal age to make the purchase.

The list above is exemplary and does not intend to be exhaustive.