15 Feet Outdoor Bounce Trampoline with Safety Enclosure Net- Costway
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Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
● Large Bounce Area: Large outdoor trampoline adopts a large-diameter circular design to provide you and your children with more jumping and fitness space. A wear-resistant and sun-proof jumping mat (made of PP) with great elasticity stands up to high pressure for more people to join the jumping game.
● Solid Steel Construction: Adopt with heavy gauge galvanized steel poles and protective foam sleeves, this sun-proof and waterproof trampoline will bear weight up to 375lbs. Moreover, 6 W-shaped foot tubes increase the contact area between the trampoline and ground surface for better safety and durability.
● Safety Enclosure & Zipper Design: Superior dense mesh for enclosure net creates a safe space for your kids while playing; wide spring cover pad with an overhang fully covers the frame neatly that prevents accidental hand or foot clipping; the dual zipper and buckle-up closure system is added for maximum safety.
● More Bouncing Scenarios: This 15ft bounce trampoline is ideal for both adults and children. Children can hang out with friends together and increase their sports skills for better growth; adults can reduce stress after interesting bouncing and endless fun. The attached steel ladder facilitates in & out.
● Easy Assembly & Maintenance: No extra tools needed. Please refer to detailed assembly instructions to help you assemble it easily. In addition to the trampoline, we provide an enclosure net, spring cover pad, jumping mat, Heavy-duty galvanized steel ladder, and all the installation tools you need.
This high quality trampoline is aimed for bringing fun to you and your family while protecting their safety during use.
This trampoline provides children with fun exercise while also helping to develop strong balance and coordination, as well as strength and stamina. With a diameter of 15 feet and a maximum load capacity of 375 lbs, adults can also enjoy jumping as well! You can have it in your playroom or backyard for various family activities, gymnastics, outdoor backyard fun, competitive jumping and more.
A great choice to keep your child active and entertained. Do not hesitate to buy it!
- Rust-resistant galvanized steel construction with 6 W-shaped support legs for added stability
- 108 heavy-duty galvanized springs have better elasticity and deformation resistance
- 6 foam padded poles to support safety enclosure net for maximum durability and safety
- Sun-resistant and water-proof design enables it to withstand long term use, even in humid and wet weather
- Double-sided zipper closure secures fast with extra safety buckles to prevent it from coming off
- No gap between the enclosure net and jumping mat to prevent accidental bruise
- Maximum load capacity is 375 lbs, allowing more kids to enjoy jumping in the same time
- 3-step steel ladder offers convenient maneuverability when people want to join the game
- Breathable PP jump pads provide superior bounce performance
- Great choice to keep your child active and entertained in the backyard and more
- Color: As picture show
- Material: Steel, PVC, PE, PP, EPE
- Overall dimension: 15' x 15'x 9'(L x W x H)
- Net weight: 170 lbs
- Weight capacity: 375 lbs
- Applicable age: Over 6 years old
- Package includes:
- 1 x Trampolines
- 1 x Trampoline ladder
- 1 x User guide