Inflatable Bounce House Castle Water Slide with Climbing Wall
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Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
The bounce house is composed of large jumping area, long slide, durable climbing wall, wide splashing pool and ocean ball pit. It combines all playful joy in one. Kids can not only experience sliding through the sprinkling water but also jump as they like. No need to worry about whether it is safe enough for kids to use, since it is made of high quality 840D+420D oxford cloth, certificated by ASTM and features ultra durable sewing. Still be easy enough to inflate with the 580W blower and stored when not in use by means of carrying bag provided.
Bring this bouncer home and use it indoors or outdoors as you like.
- Interesting water cannon, large splashing pool and sprinkler bring endless water fun
- Long slide, spacious jump area and climbing wall combine sliding, jumping and climbing fun
- Basket rim inside the jumping area for added fun
- 30 Colorful ocean balls pit enables kids to rest and learn colors
- Mesh nettings for extra protection and maximum ventilation
- High quality 810D+420D oxford cloth with durable sewing for safe enough usage
- ASTM certification enhances the using reliability
- Repair kit for emergency need and long term service time
- Powerful 580W blower for easy and quick inflation
- Ground stakes and blower stakes for higher stability
- Come with carrying bag for convenient storage and portability
- Wet or dry use inside or outside of the house
- Cute castle design, perfect gift to let kids share infinite fun with neighbor friends
● Bring a Hint of Coolness in Hot Summer: There is a sprinkler on the top of the slide that allows you kids to slide under the splashing water, which definitely bring lots of summer fun during hot days. While the water cannon endows added fun. After all, kids can control the direction as per their preference by means of handle designed on the water cannon.
● Enjoy Endless Jumping Fun in Safety: It features a large jumping area so that kids can feel free to jump, since the mesh netting ensures safety protection and maximum ventilation. Meanwhile, colorful ocean balls pit can not only help children learn colors but also provide an interesting resting place after sweaty playing. Climbing wall and basketball rim are perfect as well.
● High Quality Oxford Cloth with Durable Sewing: Delicately crafted with high quality 840D + 420D oxford cloth, the inflatable bounce house is characterized by excellent fade resistance. Certified by ASTM, it still is safe enough for kids to use. More, durable sewing, exquisite craftsmanship and smooth surface enable kids-friendly usage year after year.
● Easy Inflation and Convenient Storage: You can use a powerful 580W blower (included) to inflate the bounce house in minutes. Less effort is required. In addition, ground stakes and blower stakes included are capable of fixing the inflated bouncer with great stability. Plus, carrying bag solves the problem of storing the inflated bounce house for convenient portability.
● Perfect Gift for Kids with Cute Castle Design: So cute the water park of castle design it is that kids will love it at the first sight. By the way, both wet and dry use is permissible, and each has its own outstanding points. In this way, you can let it accompany your kids either indoors or outdoors to create unique childhood memory.
|Color:||As the picture shows|
|Material:||840D+420D Oxford Cloth|
|Dimension:||189"x 110"x 90"(L x W x H)|
|Net weight:||39.5 lbs|
|Recommended age of kids:||3-8 years old|
|Max number of children allowed:||4 players|
|Max weight capacity:||160 lbs|
|Max individual weight:||80 lbs|