10 Feet Combo Bounce Jump Safety Trampoline with Spring Pad Ladder
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Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Cancellation On Ride On Cars
If you wish to cancel your order a fixed fee of $49.99 will be charged.
cancellation on pre order-
items ordered on pre order can not be can
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
- Bullet Points: Heavy duty: this trampoline made from high quality jumping sheet so that could hold people up to 300lbs. And the galvanized wire springs are not easy to be out shape, making the trampoline could be used for a long term.
- U-shaped Legs: This trampoline features with 3 u-shaped steel legs, offer enough stability and support for the whole trampoline. So the trampoline is not easy to turn on its side.
- Foam Padded Frame Poles: All frame poles of this trampoline are wrapped with thick foam, it provides additional protection for people from being injured.
- Enclosure Nets And Ladder Design: This trampoline features with protection net all around, it ensures people's safety while having fun and is uv-proof to some extent. It also features a ladder for esy climbing. You could trustingly let your children have fun in a trampoline with protection net.
- Water-proof Jumping Sheet: Features with water-proof jumping sheet, this trampoline could also be used in rainy days. And it could be easily cleaned by duster if beverage is poured on accidently.
Encourage your kids to be active outdoors with this trampoline! Its unique design and quality components reflect our commitment to safety and family outdoor fun.
Quite simple, there is really a good choice for your family. This net enclosure combo is designed for trampolines with no existing enclosure net, fitting 8' trampoline with 3 U shaped legs. It comes with everything you need to setup the enclosure and more; including a sturdy net, foam sleeves for pole frames, and all the hardware. The enclosure combo is designed to attach at each spring, eliminating gaps between the mat and net, so you're guaranteed not to fall off. And the foam padded frame poles provide additional protection for you from being injured. The net has dual closure entry with zipper and buckles so that you will never worry about being injured.
If you are looking for such a trampoline, please don't hesitate to buy it!
- Steel frame:
- The trampolines are made of galvanized steel frame for durability and are rust resistant. The frame is supported by a 3-leg U-shape design and patented double steel plated welding at the joints for added stability to ensure safety
- Jumping Mat:
- Heavy duty PP jumping mat is better stitched, give you a better experience during playing
- Safety enclosure combo
- Assembly Information:
- Two adults in good physical condition are required for the following assembly. For your safety, you should wear proper shoes and clothing. Failure to follow these instructions and warnings may result in injury. You’d better assemble the trampoline according to the manual we provide
- Always inspect the trampoline before each use
- Do not let unsupervised children near this product. Carry out the necessary safety
- Do not use when suffering from high blood pressure
- Jump with bare feet. Do not wear shoes. This will damage the jumping mat which is not covered by the warranty
- The trampoline must be set up only on a flat ground and non-slippery surfaces
- Protect the product against humidity and high temperatures
- Do not put cigarettes, pets, sharp objects, or any other foreign objects on the Trampolines
- Assembly is required according to the included instruction (All accessories are included)
- Diameter: 10 feet (305cm)
- Height: 30 inch (76cm)-trampoline
- Frame material: Galvanized pipe
- Quantity of "U" legs: 3
- Mat material: PP mesh
- Spring quantity: 60 pcs
- Spring tools: 1 pcs
- Pads above: PVC (320dx320d)
- Pads nether: PE cloth
- Pads foam: EPE foam
- Max load weight: 300 lbs
- Frame tube: Galvanized pipe
- Height: 71inch (180cm)-enclosure
- Nets material: Special heavy-duty PE net
- Nets color: Black
- Nets sleeve: PE material
- Clamp screw: "U" figure screw set
- Clamp quantity: 12 sets
- Package included:
- 10ft Trampoline
- 10ft Net enclos