3-in-1 Princess Theme Inflatable Castle without Blower
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Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Cancellation On Ride On Cars
If you wish to cancel your order a fixed fee of $49.99 will be charged.
cancellation on pre order-
items ordered on pre order can not be can
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
The bounce house comes with smooth slide, huge trampoline and basketball hoop for multiple fun.
They can jump, slide and shoot in different areas, which brings extra entertainments to kids' childhood. After use, you can turn off the blower to take the bounce house down and store it in the carrying bag. Moreover, the combination of unique princess theme and multiple colors will definitely attract kid's attention at first sight.
- The product needs a constant supply of air from the blower (which inevitably produces some noise). It is normal that some air (bubbles) coming from the fabric surface and seams.
- It is normal that some water leak from the edge of splashing pool.
- Please make sure the product is completely dry before storage.
- Please keep it in dry and ventilated place when not in use.
It is a perfect inflatable bounce house for your kids to enjoy leisure time!
- Kids can jump and slide in the inflatable bounce house
- Comes with basketball rim for endless sports enjoyment
- Premium oxford cloth with fine sewing promises longer service life
- Mesh netting wall prevents children from accidental injuries
- Princess appearance and bright colors add highlight to the bouncer
- Suitable for indoor, backyard, lawn, amusement park, etc.
- Fit 3 children from 3 to 10 years old at the same time
- Easy to set up and take down in a short time
- Ground stakes fix the bounce house for higher stability
- Extra carrying bag for easy storage and transportation
- A pack of repair kit is prepared for any uncertain case
- Enjoy Water Fun: There is a sprinkler on the top of the slide that allows your kids to enjoy the fun of water. Just connect the water hose and your child can swim and dabble in the splashing pool for a cool feeling in summer. Besides, the direction of the water cannon can be changed for a happy play experience depending on the kid's needs.
- Multiple Play Areas: The water slide includes jumping area, climbing wall, long slide, basketball hoop and ball pit pool, which offers long hours of entertainment. By playing with the water castle, children can exercise and release stress while gaining friendship. More, it keeps kids away from cell phones, computers and other electronics.
- Strictly Selected Materials: Made of high strength 420D oxford cloth, this water slide is safe, anti-wear and fade resistant for long-lasting service life. The waterproof surface with exquisite sewing avoids tearing and stripping, making it suitable for indoor and outdoor. Additionally, the safety net and enhanced handrail give your child extra protection.
- Quick Inflation & Hassle-free Storage: The water park can be set up and take down in a few minutes. You can store this compact bouncer in a carrying bag after you deflate it. It is ideal for a variety of places, such as backyards, parks and living rooms.
- Sweet Accessories: All required accessories and detailed instructions are included in the package. A pack of repairing accessories (6 repair patches) for easy maintenance. 6 ground stakes and 4 blower stakes for stable placement. A water pipe for extra convenience. 30 ocean balls for hours of entertainment. A carrying bag for easy transportation.
|Overall dimensions||104.5" x 131.5" x 98.5"(L x W x H)|
|Bouncing area:||81" x 83"(L x W)|
|Total weight capacity of the inflatable Part:||300 lbs|
|Individual weight limit:||100 lbs|
|Maximum individual height:||5 ft|
|Recommended age:||3-10 years old|
|Recommended blower:||480W~735W(not included)|
|Net weight:||28 lbs|