7-in-1 Inflatable Water Slide Bounce Castle Without Blower
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Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
The combination of waterslide, bounce house, climbing wall and splash pool provides various entertainments.
What's more, the large split pool is available in 2 modes (wet and dry), so that you can use it as a splash pool or a ball pit. While the additional basketball hoop, ring-toss game, and toy pendulum attract children's attention and add more fun. In addition to funny game settings, the bounce castle's designer also cares about children's safety. The bounce house and the top area are surrounded by dense mesh nettings, which facilitates air ventilation and keep kids safe.
1. Please keep inflating during use (the blower's noise is inevitable). It is normal that some air (bubbles) coming from the fabric surface and seams.
2. It is normal that some water leak from the edge of splashing pool.
3. Please fully dry the product and keep it in ventilated place when not in use.
This inflatable water slide will make children spend many happy hours in the backyard!
- Features a water slide, a bouncing house, climbing wall and splash pool
- Equipped with multiple game setting like basketball hoop, ring-toss and toy pendulum
- Large space and multiple games for 4 kids to play together
- Encourage kids to play outdoors and improve their physique
- Made of high-quality oxford fabric for long-term use
- Protective mesh walls and reinforced handrail keep children safe
- Complete accessory kit facilitates convenient use and maintenance
- Can be packed in the carrying bag for easy storage
● Variety of Pleasures: Simple water slide is somewhat monotonous, so ours is specially combined with bouncer and climb wall for a much richer gaming experience. Plus, in the splash pool, we also add a basketball rim, a toy pendulum and two hook toss columns for kids to enjoy casual activities.
● Extended Serve Life: Unlike those thin and easily torn fabric, the 420D+840D we used is very thick, tear resistant and wear resistant, which is demonstrated by its ability to withstand more intense jumps. Meanwhile, the protective mesh wall is also much denser and more resilient than other water slides on market.
● Diverse Use Locations: Since inflation and installation are very quick, it is convenient for multi-scene use. Generally, the water slide is deigned for backyard using. It is also suitable for other outdoor places and indoor living room. Based on various entertainment needs, it can be filled with water or not for different enjoyments.
● Multi-Kid Usable Design: It is always more fun to play with several kids. This inflatable water slide offers roomy playing spaces, allowing 4 kids between 3 and 12 years old to have fun together. However, for safety reasons, each kid should weigh less than 66 lbs and total weight limit is 265 lbs.
● Wide Range of Accessories: Except for deflated water slide, you will also receive a carry bag, 8 bouncer stakes, a repair kit, an inflatable basketball, a hand pump for ball, 4 round hooks and a hose assembly kit. A blower is not offered, so you have to buy your own one. The recommended power is 735W.
|Overall dimensions||14ft x 11.5ft x 6.5ft (L x W x H)|
|Net weight:||39 lbs|
|Max. weight on inflated area:||265 lbs|
|Accommodate||up to 4 kids|
|Individual weight limit:||66 lbs|
|Recommended age:||3-12 years old|