Integrated waterproof battery
The battery and the charging plug are fully integrated into the frame with IPX5 protection level from water and dust to avoid damage. Easy charging by removing the battery.
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For customer service, Contact Us At
647-328-TOYS
647-328-8697
Support@kidsonwheelz.ca
Wholesale Inquires
Sales@kidsonwheelz.ca
Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open Box
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
Return process:
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Cancellation On Ride On Cars
If you wish to cancel your order a fixed fee of $49.99 will be charged.
cancellation on pre order-
items ordered on pre order can not be can
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso , furniture, zoomie beds, keenz wagon, Velocifero.Products are finial sale item, items will have a 30 day warranty only
The new Trend takes you to the future of electric urban bikes. Power becomes style with the FIVE F90 motor and the agile 7-speed Shimano gearbox. Trend stands out for the clean design of its hydroformed frame and for the modern details, such as the Axa LED lights.
Safety in the city comes first: Schwalbe Big Apple tires have excellent grip even on wet paths. The internal battery guarantees excellent autonomy, and being hidden in the down tube creates a very clean and aesthetically beautiful line.
The battery and the charging plug are fully integrated into the frame with IPX5 protection level from water and dust to avoid damage. Easy charging by removing the battery.
With backlighting, this display allows you to switch the system on and off, select assistance levels, activate the soft start and check the battery autonomy. It is equipped with a USB port for charging your smartphone.
FIVE F90 is the central motor for a safe and fun drive, both in the city and on trips out of town. Equipped with exceptional boost, FIVE F90 delivers power to deal with slopes up to 30%.
The pioneer of comfort, the Big Apple combines high features with modern design and safety. With its large dimensions, it is the ideal companion for e-bikes.