Castle Slide Inflatable Bounce House with Ball Pit and Basketball Hoop
the hottest, the gotta-have-’ems, the new favorite besties and more.
To receive updates on new toys, reviews & play tips,
For customer service, Contact Us At
Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used.
When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. Shipping paid during the purchase is not refundable.
Open box Items are finial Sale. Please reach out your rep with questions regarding warranty.
- Please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
- In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.
We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on www.kidsonwheelz.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
Scope of Warranty:
Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to:
- damage resulting from abuse or misuse of the product;
- damage resulting from normal wear and tear;
- damage resulting from tampering, customization, or modifications by the customer;
- and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen, or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Warranty Claim Procedures:
When you need to file a warranty claim, please email us at Support@kidsonwheelz.ca and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
Labour to Repair or Replace Part:
We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.
Damages during Shipping:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
Package Theft AFTER Deliver:
While we do insure all packages with the shipping companies we use for lost or damaged items, Kids On Wheelz is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.
Refusal Of Delivery
At the time of delivery if the item is refused, a 25% restocking fee will be charged. As well as $35 Handling fee from the carrier.
Returns on Wagons
Please Note all wagons come with a factory warranty, returns for all wagons are subject to each case.
please discuss with your sales rep
Final Sale Items
Please note All motorsport items and Apollo, Slane, Rosso Products are finial sale item, items will have a 30 day warranty only.
Made of heavy-duty and puncture-proof 420D Oxford materials, Bounce House is extraordinarily durable to bring much happiness to your children. Easy to set up and take down, it can be blown up quickly. You can carry this bounce house conveniently anywhere by a durable carrying bag without the restriction of location for your children to enjoy the fun!
If you are looking for an inflatable bounce house like this, do not hesitate to buy it!
- Brand new and high quality
- Made by extraordinarily heavy-duty puncture proof Oxford materials, strong and durable
- Easy and quick to blow up
- Heavy duty and large in size
- 9 Ball Pit available and 50 Pieces colorful plastic balls are included
- Large mesh windows
- Tall mesh walls surround the jumping area keep your kids safe
- Long fill tube keeps blower away from the bounce house
- A repair kit is include
- Suitable for children aged 3-10, maximum height of 5 feet
- Maximum Weight capacity: 300 lbs
- Easy to set up and take down
- 450 watt blower is required for use and is not included
● Exclusive Material: Bounce house is made by extraordinarily heavy-duty puncture proof 420D Oxford materials, while the bouncing area is made by exclusive 800D Oxford to strengthen its ultimate durability. Do not worry that excessive jumping will lessen its service time. It will bring much happiness to your children and they can share precious playing time with their friends! Suitable for 3-4 kids to play together.
● Endless Shooting Fun: There are 9 shooting nets available for your kids to practice throwing the balls into the net. 50 Pieces of colorful plastic balls are included.
● Protective Netting: Let your children jump freely! Tall mesh walls surround the jumping area will keep your kids safe while jumping and allow for maximum ventilation. Through mesh netting, you can keep an eye on all the actions.
● Quick Inflation and Deflation: Set this bouncer up no matter at the yard, park, lawn with a continuous-flow, heavy-duty blower ( suggest 450W blower, excluded ). One Oxford carrying bag is included for conveniently take on-the-go.
● Sweet Accessories: A little basketball and soccer are included; 50pcs colorful plastic balls for added enjoyment; a repairing kit including glue, stakes, Oxford materials are all in the package.
|Material:||Heavy duty 420D Oxford|
|Material of jumping area:||800D Oxford|
|Max occupancy:||3 kids or 300 pounds of little party-hoppers|
|Inflated size:||7.8' × 8.9' × 6.6' ( L × W × H )|
|Net weight:||About 22 lbs|